At Crazy World Water Park, we are committed to ensuring a fun and safe experience for all our guests. We understand that sometimes plans change, and you may need to request a refund. Please review our refund policy below:
General Admission and Little Splashers Tickets
- Refund Eligibility: Refunds are not available for general admission tickets purchased online or at the park.
Season Passes
- Refund Eligibility: Season passes are non-refundable once purchased. However, under exceptional circumstances (e.g., medical emergencies), we may consider refund requests on a case-by-case basis.
- Transferability: Season passes are non-transferable and cannot be shared or resold.
Special Events and Group Bookings
- Refund Eligibility: Refunds for special events and group bookings (such as birthday parties, corporate events, etc.) must be requested at least 7 days before the scheduled event date.
- Cancellation Fee: A cancellation fee of 25% may applied to cover administrative costs.
- Rescheduling: Guests may choose to reschedule their event instead of receiving a refund. Rescheduling requests must also be made at least 7 days in advance.
Weather-Related Cancellations
- Weather Guarantee: In the event of a park closure due to severe weather, guests with unused tickets for that day may request a refund or a ticket valid for another day within the current season.
- Refund Process: Refund requests due to weather-related closures must be submitted within 7 days of the original visit date.
Food and Swimwear
- Non-Refundable: All sales of food, beverages, and swimwear within the park are final and non-refundable.
Additional Terms
- No Show Policy: No refunds will be provided for no-shows or unused tickets.
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Refund Denial: crazy world water park reserves the right to deny a refund request if it does not meet the criteria outlined in this policy.
- Policy Updates: This refund policy is subject to change at any time. The version in effect at the time of purchase will apply.
For any questions or assistance with your refund request, please reach out to our customer service team. We appreciate your understanding and look forward to welcoming you to crazy world water park for a splashing good time!